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Soft skills, also called people skills or personal skills, are a set of essential competencies that can improve a person's ability to work with others and even influence how they perform their job. For organisations, teaching soft skills to employees can mean an improved working environment and better business results.

Hard skills are objective, quantifiable skills gained through training, school, or work experiences. Not only can you learn hard skills, but you can easily prove them — for example, you either know how to write code or you don’t. Certifications, degrees, and licenses can demonstrate to potential employers that you have certain hard skills.